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| Doosan has a total customer satisfaction management plan ready
to deliver top design and manufacturing quality, carried out through
the correction and updating of quality problems. Doosan offers
a comprehensive customer service program able to troubleshoot
all quality problems within the warranty period, while constantly
striving to improve design and product quality. |
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• Deliver Customer Satisfaction and Improve
Reliability through Prompt After-Sales Service
• Establish Independent Service Technology
• Develop Repair Methods |
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Doosan aims to meet the expectations of customers
and handle constant changes in demand by responding to all
repair requests within 48 hours. Response measures include
a detailed list of repair reasons, current problems and future
plans, which are submitted in the form of official documents
or e-mail to better achieve a high degree of customer satisfaction
in repair services. In order to satisfy and impress its customers,
Doosan continues to develop customer-oriented service strategies
by listening to all client demands. |
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Doosan has been developing a customer support
system for prompt and accurate repair services, effecting
the proper analysis of causes and solutions by fully utilizing
a network of different divisions. Doosan is putting its best
efforts into supplying efficient repair services, based on
a database of problems and experience gained through scores
of construction and repair projects in the areas of nuclear,
thermal, combined cycle power, industrial and BOP plants.
Doosan currently has a special service management system dedicated
to quality services, through the independent development of
technical services. While operating a special service team
that is regularly dispatched to main facilities for routine
checks, Doosan also takes care to ensure a high degree of
customer satisfaction through differentiated service activities. |
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Doosan is developing a recurrence prevention
system to achieve better product results and manage system
improvement results, through a feedback program of repair
services and problem analysis, while also periodically measuring
the degree of customer satisfaction. |
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